Have I mentioned that Olympus is my new favorite tech company? Seriously, they rock. I'm fairly satisfied with the actual products they make - but it's the service that's blown me away. I bought a voice recorder via the Internet. It came with everything - including transcription software - except the paperwork. No problem, I thought, as they have all their manuals online (rock on). But then I discovered that the software required an ID number that would have been on said paperwork.

I was very sad.

In desperation, I emailed the company (not really expecting an answer) and explained my problem.
To my shock and surprise they answered me - sure it took a few days, but still - they answered. So I opened the email expecting the usual unhelpful drivel that either doesn't relate to what I emailed about or essentially says "You didn't buy this product directly from us - too bad."

But surprise! They said they were glad I was using their product and they provided an ID code I could use to install the software. Love them! Adore them! Seriously, Go Olympus. Way to know what customer service really means. My opinion of them and their product is sky high and I'm trying to tell everyone I know how great they are.

See what good customer service gets you?

Books: Umm.... yeah. Maybe later tonight I'll get more work done on that.